In day-to-day operations, organisations often focus on execution. Though this drives actions forward, it hinders the ability to notice (sometimes) small but critical aspects. The blind spots, exclusions, and longterm risks built into everyday services not only can minimise the success of a project, they may also jeopardise the organisation's ethical stand, sustainability practice, as well as the long term reputation.
This workshop equips your team with tools from design research, systems thinking, and futures prototyping to see your work differently and spark meaningful change.
Workshop proposal
Systems thinking
Design research
Service innovation
Included in this workshop:
Practical training on observing real-world behavioural patterns
We guide you through what to observe for your topic, how to observe, while being aware your own position in the observation. Using ethnographic method, we help you uncover real-world behaviour patterns of people in real-life.
A structured method to uncover and map knowledge gaps and new knowledge
We provide methods and techniques that help you notice knowledge gaps, structurally digest them, and understand the underlying systems in operations. The exercise helps you gain clarity in complexity in order to find answer to those gaps.
Guide on widening your visions and translating it into actions
We facilitate exercises to help you break away from stagnant visions, look into futures through evidences of phenomena that are changing, and imagine you and your organisation in such futures.
Part I
Seeing
Guided fieldwork to observe everyday infrastructures with fresh eyes
Identify hidden assumptions and systemic blind spots
Part II
Situating
Map the often-neglected political, cultural, and ecological dimensions of your services
Create a Gap Map highlighting risks, exclusions, and opportunities
Part III
Speculating (& strategising)
Translate insights into future scenarios and speculative prototypes
Use these artefacts to spark dialogue and guide strategy
Cities and municipalities
to surface overlooked barriers in public services
Cultural organisations and NGOs
to find new ways of engaging diverse communities
Business development and innovation teams
to identify blind spots and long-term opportunities
