Our services respond to three common challenges organisations face today: uncertainty about the future, services that don’t work as a whole, and the need for fresh new ways of thinking.
We combine research, design, and future-oriented methods to support responsible action in complex contexts.
Our capabilities
We examine patterns of change across society, policy, technology, and culture to understand how conditions may shift over time. This work is grounded in real-world contexts through conversations, observations, reports, and case material. Insights are synthesised into clear themes that inform scenario building.
Strategic sensemaking involves working with teams to reflect on scenarios in relation to existing strategies, policies, and constraints. Through facilitated discussion and design exercises, we examine what holds, what becomes fragile, and what requires reconsideration.
We help you develop a small number of plausible future scenarios to explore how external conditions might evolve. Scenarios are built using identified drivers of change and critical uncertainties. They are used as shared reference points to examine implications for your work.
We help teams explore how future scenarios can both challenge existing strategies and open up new strategic possibilities. This includes examining current directions alongside alternative ways an organisation might position itself under changing conditions.
Speculative design is used to make future possibilities tangible through artefacts, narratives, or prototypes. These materials help people engage with futures beyond abstract discussion. They are developed collaboratively, drawing on participants’ experience and knowledge. The goal is to open up reflection, not to propose solutions.
We actively involve stakeholders, teams, or publics in exploring long-term change. Workshops and activities are structured to surface lived experience, values, and concerns alongside expert knowledge. This creates shared ownership of how futures are understood.
We help you:
Our capabilities
We design services by examining how people, processes, and systems interact over time. This makes it possible to address issues that sit across teams, policies, and channels. Service design helps organisations move beyond isolated fixes. It creates a shared structure for meaningful change.
We design digital interfaces that support clear and accessible interactions. Interface decisions are made in relation to the wider service, not in isolation. This helps digital products fit into real workflows and expectations.
We assess digital services against accessibility standards. Audits identify barriers related to usability, inclusion, and compliance. We then work with teams to prioritise and design improvements.
We design and evolve design systems that support consistency across products and services. Systems include components, patterns, and principles that teams can work with over time. They help organisations scale design without losing coherence.
We investigate systems and map the journeys to reveal how experiences unfold across touchpoints. The process is aimed to make gaps, duplication, and breakdowns visible to supports alignment and prioritisation across teams.
Through a mix of qualitative and quantitative research, we uncover needs, constraints, and points of friction. Insights are used to challenge assumptions and guide design decisions. This helps you focus effort where it has the greatest value.
We help you:
Our capabilities
We design and facilitate collaborative sessions that bring together diverse perspectives. Activities are structured to support productive discussion and joint exploration. Facilitation focuses on inclusion, clarity, and momentum. This helps teams work through complex issues together.
We support teams in articulating shared principles to guide decisions and actions. Workshops draw on existing practice, values, and constraints. Principles help align work across roles and projects. They provide a reference point for consistent decision-making.
We introduce design methods that help participants question assumptions. Training combines short inputs with hands-on exercises. Methods are applied to participants’ own contexts. This builds capacity to think more critically about design decisions.
We design and facilitate workshops that engage participants in exploring long-term change. Futures methods are adapted to be accessible and grounded in lived experience. Workshops support collective exploration of uncertainty.
We help you examine how problems are defined and decision the most impactful problems. Activities surface assumptions, boundaries, and alternative framings. Reframing opens up new ways of approaching complex challenges.
We introduce ethnographic approaches to help participants observe, listen, and learn from real-life contexts. Training focuses on practical methods such as interviews, observation, and sensemaking.
