Services

Services

The issues organisations work on today are complex, shifting, and tied to actual lives outside the boardroom. Our services respond to four challenges this creates:

Foresight

Foresight

We work with organisations to make sense of change and strategise. Foresight at PROONG covers the full arc from uncovering lived experiences of changes, scanning emerging signals to building scenarios, stress-testing strategies, and grounding decisions in plausible futures.

What we do:

What we do:

Trends and signals research: scan emerging patterns across society, policy, technology, and culture

Trends and signals research: scan emerging patterns across society, policy, technology, and culture

Lived experiences of change: understand how people live with changes through interviews and observation

Lived experiences of change: understand how people live with changes through interviews and observation

Scenario development: build plausible futures from real drivers and uncertainties

Scenario development: build plausible futures from real drivers and uncertainties

Strategic sense-making: stress-test current strategies against changing conditions

Strategic sense-making: stress-test current strategies against changing conditions

Futures-informed strategy: translate scenarios into clear strategic positioning and next steps

Futures-informed strategy: translate scenarios into clear strategic positioning and next steps

Participatory futures: involve stakeholders and publics in exploring long-term change

Participatory futures: involve stakeholders and publics in exploring long-term change

Service and Digital Product Design

Service and Digital Product Design

We design services and digital products that are coherent across touchpoints and grounded in everyday practice. By researching how people actually use, deliver, and depend on services, we create journeys, interfaces, and systems that hold up across teams, time, and the texture of real life.

We help you:

We help you:

User and field research: uncover needs, frictions, and contexts that shape how services are used

User and field research: uncover needs, frictions, and contexts that shape how services are used

Journey and service mapping: reveal how experiences unfold across touchpoints, teams, and time

Journey and service mapping: reveal how experiences unfold across touchpoints, teams, and time

Co-design: work alongside teams and users to shape services that fit real practice

Co-design: work alongside teams and users to shape services that fit real practice

Interface and interaction design: create digital touchpoints that support the wider service

Interface and interaction design: create digital touchpoints that support the wider service

Prototyping and testing: try things quickly, learn from use, refine

Prototyping and testing: try things quickly, learn from use, refine

Design systems: build consistency that scales without losing coherence

Design systems: build consistency that scales without losing coherence

Speculative Design

Speculative Design

We create the not-yet-familiar through artefacts, exhibitions, and design fictions that help organisations and publics think differently about what is possible. Our speculative work is grounded in research and lived realities, designed to open conversations and surface assumptions.

We help you:

We help you:

Narrative and scenario design: craft worlds for audience to immerse within

Narrative and scenario design: craft worlds for audience to immerse within

Artefact making: create physical and digital objects that make futures discussable

Artefact making: create physical and digital objects that make futures discussable

Exhibition and installation: stage encounters with futures for clients, publics, or institutions

Exhibition and installation: stage encounters with futures for clients, publics, or institutions

Publications: accompany speculative work with text that extends its reach

Publications: accompany speculative work with text that extends its reach

Public programming: design talks, walks, and workshops around speculative artefacts

Public programming: design talks, walks, and workshops around speculative artefacts

Workshop & Learning

Workshop & Learning

We help teams build the capacity to think in different scales, work with ambiguity, and challenge their own assumptions. Our workshops and training programmes are designed not just to share methods, but to give organisations the muscles to keep doing this work after we have left.

We help you:

We help you:

Problem framing: help teams move from fuzzy challenges to actionable framings

Problem framing: help teams move from fuzzy challenges to actionable framings

Critical design training: equip teams with methods to understand systems and question assumptions

Critical design training: equip teams with methods to understand systems and question assumptions

Futures workshops: introduce methods for working with uncertainty and long-term change

Futures workshops: introduce methods for working with uncertainty and long-term change

Ethnographic methods training: build capacity for observing and learning from real contexts

Ethnographic methods training: build capacity for observing and learning from real contexts

Co-design facilitation: structure sessions that surface knowledge and build shared direction

Co-design facilitation: structure sessions that surface knowledge and build shared direction

Not sure where to start?

Not sure where to start?

Let's start with your challenges

Let's start with your challenges